Not a lot of people know this, but you can actually contact Facebook customer service! Well, it's not actually called "customer service." Facebook has a help feature that substitutes as the online social networking site's customer service. Facebook receives lots of inquiries a day, so it's unknown just how quickly they can respond, but any legitimate complaint is worth bring to the forefront.
In order to get ahold of Facebook customer service, you need the following:
- Internet connection
- Internet Service Provider subscription
- Facebook account
- Create a Facebook account. Start up your computer and load your favorite Internet browser. Navigate to Facebook's webpage and create an account. Hopefully, if you already have a complaint about the site you should have an account. Nonetheless, if you don't have one, create one.
- Check Facebook's FAQ. Mark Zuckerburg and his affiliates get lots of questions daily, most likely ones closely-resembling your inquiry. Navigate your browser to the main page of your account, scroll down to the bottom of the page, and click "Help." From there, select the "Frequently Asked Questions."
- View any ongoing Help Discussions. Help Discussions are forum posts that are responded to by knowledgeable Facebook users and staff. If they can help, these guys will point you in the right direction.
- Check out the Help Page. The Help Page, which is navigated to by clicking "Help" at the bottom of any page on Facebook, takes you to a center that divides topics up by areas of interest: advertising, Facebook apps, privacy, security, chat, and tons of others. Read up on some of the sections that match your complaint/query.
- Troubleshoot. From the Help Page, click on the "Troubleshooting" icon under "Using Facebook." This will help you walk through any potential quirks/problems in the interface.
- Submit a suggestion! Facebook takes suggestions, also via their Help Page. You can submit feedback on privacy/safety, applications, the platform, mobile features, and a host of other topics. Of course, this won't help from an immediate problem (check out troubleshooting or the Discussions page for that), it's more for people who just had feedback or ideas to share.
Facebook values your input. Just because Facebook customer service doesn't have a phone line doesn't mean that the site and its administrators don't care about your problems. Online help can be provided by real life people in the Help Discussions section of the Help Page, which proves to be the most useful feature of Facebook customer service. So if your concern is small or large, bring it up to the attention of an administrator and get going!