- Log into your account. Once you are logged into your account click on the "Services" section of the "My Account" screen and select the "Activate Phone" option on the drop down menu. After clicking on the "Activate Phone" option, you will be asked to enter the ESN number for the Nokia Twist. The ESN number can be found either on the box that your Nokia Twist came in, or by opening up your Nokia Twist and removing the battery. Once you remove the battery you will see ESN followed by a 16 digit number. Enter the 16 digit ESN number into the highlighted section of the "Activate Phone" screen. Depending on your wireless provider, you may have to answer other security questions to activate your Nokia Twist. After you have entered your ESN number and answered any security questions, your wireless provider will take care of everything else you need to activate your Nokia Twist.
- Call customer service. If your wireless provider doesn't offer a online activation option, call their customer service department. When the customer service representative answers let them know that you want to activate my Nokia Twist. The customer service representative will ask you a series of questions to ensure that you are authorized to access information on the account and then ask for the ESN number on your phone to activate your Nokia Twist. If you are going to call customer service to activate your Nokia Twist, be sure you're calling from a land line. The phone needs to be turned off to access the battery and properly activate the Nokia Twist.
- Go to your wireless providers retail store. Take your Nokia Twist into your wireless providers retail location and let the staff know you want to activate your Nokia Twist. The representatives will activate your Nokia Twist for you. You can even ask them to transfer all of you contacts, music and photos from your old phone once they have activated the Nokia Twist.
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