How To Contact Better Business Bureau

Need to contact the Better Business Bureau? The Better Business Bureau (BBB) can easily be contacted via their Website, email, phone or fax. The Better Business Bureau (BBB) is comprised of 122 regional BBB’s in the United States and Canada; the regional BBB is the consumer interface for their geographic area. The Council of Better Business Bureaus (CBBB) is the focal point of the regional BBB’s and like the regional BBB concentrates on integrity and honesty in interactions between businesses and consumers.

Primary Reasons for Contacting the Better Business Bureau

  • Reliability Reports – the consumer can check out a business or charity.
  • Dispute Resolution – the consumer can file a complaint with the BBB.
  • Resource Library – The BBB’s Resource Library provides consumer and fraud information.

The consumer will be dealing with their regional Better Business Bureau; each regional BBB is basically the same and I will use New York City as an example.

  1. Go to the Better Business Home Page at
  2. Location From the BBB Home Page you have several options. You can input your Zip Code and you will be directed to your regional Better Business Bureau.
  3. Contact Us On the regional Home Page there is a “Contact Us” link at the top of the page.
  4. Clicking on the “Contact Us” link will provide the contact information for the regional BBB. IFor example, the Greater New York City area has three BBB offices; one in New York City, one on Long Island and one in Tarrytown, New York that serves the Mid-Hudson Region. The “Contact Us” Page provides the actual address, email, phone, and fax numbers for all 3 locations.

 Here is a second method for obtaining the BBB contact information.

  1. Go to the Better Business Home Page at
  2. BBB Directory From the BBB Home Page on the lower portion of the window you will see a link “BBB Directory”.
  3. Clicking on “BBB Directory” will bring you to an alphabetical listing of the regional Better Business Bureaus.
  4. Scroll to find you location Click on the consumer's link for your location and you will be brought to the Home Page of the regional BBB for your area. From this point, you would click on the “Contact Us” link as outlined in Steps 4 and 5 above.


  •  The regional Better Business Bureau websites are set up the same so all you need to do is to substitute your Zip Code or location and follow the steps.
  •  On your regional Better Business Bureau Home Page you will see the links, “Check Out A Business Or Charity” and “File A Complaint.” These are online forms  that you can fill out and submit.
  •  The Better Business Bureau (BBB) sites are easy to navigate and you should not have a problem obtaining the information or service you require. 
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