How to deal with people who get mad in the workplace is a common workplace problem. With the stress that work demands can bring, it is not surprising that anger is a common component in many workplaces.
Since each situation is unique, it is important to examine a few different strategies for dealing with people who get mad in the workplace.
Ignore it. While this strategy might seem impossible in the heat of the moment, it is important to remember that everyone has a bad day. Oftentimes people are going through undue amounts of personal stress they do not share with others. Usually these situations resolve rather quickly, as does the anger.
Inquire about the problem. Once a problem can no longer be ignored, digging deeper into the root cause may be necessary. While emotions run high when learning how to deal with people who get mad in the workplace, it is important to keep a cool head during the confrontation. It is best to do the first confrontation in an informal of a manner as possible. This will keep the angry person’s defenses at bay.
Add a dose of humor. Few things are made worse by laughter. In fact, it usually improves a situation. It is important to never laugh or poke fun of the person who gets made in the workplace. Instead, find a moment that allows mutual laughter between you and the person who gets mad in the workplace. This will build a common bond and the laughter will diffuse the anger.
Seek advice from others. Find a few trusted confidants that know both you and the person who gets mad in the workplace and ask for advice. Make sure these confidants are those who are not prone to gossip. Any form of gossip will only make a bad situation worse. When done correctly, seeking the advice of someone who knows the situation well can offer a unique, helpful perspective on the situation. This can help effectively deal with people who get mad in the workplace.
Look at Personal Faults. While it is not easy to admit, everyone contributes to a problem. Dealing with people who get angry in the workplace is possible by simply taking an inward look. Learn to deal with stress by taking charge of personal environment, one’s pace of life, and an examination of how you deal with your own problems. It might be a surprising revelation that the people who gets mad in the workplace are not the only ones who need a little dose of stress management.
Solicit advice from a supervisor. While seeking the help of one who is higher up in the workplace may seem intimidating, it can be a good way to manage people who get mad in the workplace. A supervisor may be aware of problems the angry person may have of which others in the workplace are not privy. A supervisor can also offer sound advice on handling the situation. When dealing with people who get angry in the workplace, a supervisor has more power and authority in the situation than yourself or others. Supervisors are great allies in handling people who get mad in the workplace.
Helpguide.org. "Stress Management: How to Reduce, Prevent, and Cope with Stress" (accessed March 2, 2010).