There are times when you may need to dispute a credit card charge on Mastercard. Companies have the dispute process in place to make it easy for people to report charges that they believe they did not personally make, items they ordered and never received and purchases they were charged too much for. It's important to review your credit card statements each month, and make sure there are no errors. If you find an error, it's time to dispute the purchase.
- Review your statement to ensure there aren't more discrepancies. You are looking for any charges that you don't recognize, or over charges on your account. Highlight any charges you find as you go to make them easy to report. If there are a multitude of unknown charges, you could be the victim of credit card theft, and should be reporting the fraudulent activity to your credit card company, via telephone.
- Visit your lender's website. Mastercard doesn't issue credit cards to people, financial institutions issue the cards and are the only ones who have access to your account. Once you have determined the bank that issued the card, visit their website. The website address is printed on the statement, and sometimes on the back of your card as well.
- Search the website for that company's dispute process. Each company has it's own dispute process, and it's important to follow the guidelines your company has when you dispute a credit card charge. Most of the time, you can dispute an item by clicking the dispute button on the website and highlighting the purchase you wish to dispute. This begins the process, which can take up to two statement cycles for most companies to resolve. Once you have disputed the charge, you should receive a confirmation number. Write this down and retain it for your records.
- Gather any supporting documentation. If the you don't recognize the charge at all you may not have any supporting documentation. However, if the charge is more than the purchase price, you may still have the receipt showing what you should have paid. Giving this information to your financial institution will speed up the process when you dispute a credit card charge.
- Copy and fax the information to your lender. If you don't have a way to make a copy or send a fax from home, or work, many local libraries have services available to help you. Make copies of the paperwork, so that the receipt is printed on a full sheet of paper and write your confirmation number and your account number on each page. Then fax the paperwork to your lender. Companies often have a fax number dedicated to disputes.