Are you looking for tips on how to do well on a job interview for a telemarketing position? A telemarketing job may be just the thing, if you enjoy talking on the phone and have a voice for the job. Today, more companies than ever before are hiring employees to work from home. But the competition is stiff. Companies with telemarketing positions usually have strict hiring criteria. Depending on the job, you may need prior telemarketing or sales experience, professional references, and a willingness to obtain training.
If you are professional, committed, and qualified, a telemarketing position could be the right job for you. Keeping the following ideas in mind, you can interview successfully for a telemarketing career.
- Prepare your resume. Before participating in a telephone interview, prepare a professional resume. Highlight your sales or customer service experience, work history, and educational background.
- Do your research. As time permits, use every available resource to learn about the company and the position for which you will interview. Use your research to provide knowledgeable answers to interview questions, and to ask thoughtful questions of your own.
- Rehearse possible interview scenarios. The hiring manager will a variety of questions to ascertain your suitability for the job. First, consider the typical questions. Then create possible work scenarios and rehearse how you would handle them. Think about different personalities, from angry customers to people who can’t commit to the product or service you are selling.
- Prepare your voice. Exercise your voice before the interview. Strengthening exercises can improve the quality of your voice. But rest your voice the night before the interview. Sip on a cup of herbal tea and hydrate your vocal cords with liquid foods and water.
- Dress the part. Telemarketing jobs may require strict corporate dress to business casual attire to very casual clothing. Dress professionally for your interview. Although you will interview by phone, the hiring manager—and future customers—can tell if you have dressed the part.
- Exhibit confidence. Your confidence shows a potential employer that you are a professional. Use your voice and your confidence to show the hiring manager that you would be an asset to the company.
- Don't forget the follow-up. Send a thank-you note within two days of your interview. Depending on the company, email may be appropriate. But send a formal note by mail, as well. Take the opportunity to reiterate your interest in the position and highlight your qualifications for the job.
- Schedule several interviews. As with any job, it makes sense to schedule more than one telemarketing interview. Multiple interviews will increase your job options and get you closer to the perfect telemarketing job for you.
Companies want to make sure they are hiring the right people for the job. A telephone interview is the best way to see how an employee will react in various situations. And they want to see if you can make the sale. Because telemarketers deal with a variety of people and personalities, telemarketing can be stressful. But the interview doesn’t have to be, if you follow these simple tips.