Want to know how to manage a hotel? Hotel management is accomplished through organization, delegation, comprehension and support. While a hotel’s infrastructure is departmentally comprised, to ensure its operation management must possess knowledgeable familiarity with the responsibilities of each department. In order to adequately manage such a multi-faceted property, it is of vital importance that the manager applies strong organization skills to each responsibility. Based upon the continuous task load generated by guest traffic, management should be confident in delegating specific duties to appropriate members of hotel staffing. Comprehend how organizational management functions to support the operations of a hotel. As a hotel manager, you will not serve a single role, but guide, oversee and account for all roles. Multi-tasking is quintessential within any forum of hospitality management.
To manage a hotel, you will need:
- Customer service skills
- Business expertise
- A college education or practical expertise
- Public relations experience
- Human resource familiarity
- Business to business knowledge
- Resolution and retention abilities
- Problem solving talents
- Leadership capability
- Attention to property maintenance is paramount to hotel usage. Address any expressed facility functionality issues, and assign repairs or replacement in a proactive manner. Manage a checklist towards maintaining all hotel structure, facilities, furnishings, electronics, fixtures and equipment. Schedule routine inspections of the entire hotel to ensure sound, safe and comfortable operation.
- Housekeeping represents a hotel’s standards. Schedule, as appropriate, ample, attentive and diligent staff to attend towards one of the most essential aspects of hospitality—housekeeping. Manage housekeeping through the employ of an efficient and detail-oriented housekeeper that will effectively supervise hotel room and common area cleaners. On occasion, management should check in with housekeeping, as well as conduct random inspections. Whether on-premise or off-site, support another of the housekeeper’s responsibilities by maintaining an ample supply of fresh linen and towels.
- Direct hotel marketing. Evaluate the effectiveness of a hotel’s overall presence and marketing plan. Determine if advertising and promotion is adequate or deficient. Explore marketing options within all applicable modes of media. Management should seek out opportunities that are advantageous to occupancy rates for the hotel. Maintain and refresh market approaches as appropriate to the hospitality climate, as well as to stay abreast or ahead of competitors.
- Present excellence in reception. The guest experience of a hotel begins at its front desk. Whether initial and subsequent contacts are by reservation or check in, management sets a precedent for exceptional guest relations, and the extension of guest service on all feasible counts. Consistent performance in all communication and transactions, whether through phoning or in-person, is the standard to encourage. Schedule clerks in accordance to duties and a hotel’s level of guest traffic.
- Account for hotel revenue and expenditures. Maintain an accurate and thorough accounting of income and expenses for each hotel entity. A manager must be able to explain and validate all reports for complete accountability. Consider the budgetary allocations, limitations and projections, and look for ways to manage its bottom line more profitably.
- Maintain operational products and supplies. Monitor, inventory and order, in accordance, all goods necessary to the hotel’s managerial, functional and provisional needs. Keep records of suppliers, and strive to secure the best pricing for the highest in quality.
- Monitor a hotel’s payroll. Regularly review the number of hotel employees and wages to determine if levels of coverage are sufficient, inadequate or over indulgent. While it is not desirable to short staff hotel service, endeavor towards maintaining an ample and balanced volume of staff that is in keeping with guest traffic ratios. Event and seasonal patronage can also influence management’s staffing needs.
- Mentor hotel staff. It can be beneficial for a hotel’s tone of service to lead by example. When possible, a manager should be available for support and guidance, as well as a knowledge base. Routine staff meetings are beneficial to advise, instruct, notify, plan, receive feedback and constructively converse.