There are few things that are more frustrating than trying to find out how to talk to a real person at Verizon customer service. It may seem impossible at first, but the fact of the matter is that you can get to a real person and off of the voice prompts in just a few easy steps. Thanks to sites like Get Human, linked below, anyone can avoid the hassle of pressing numbers and dealing with voice systems that don't understand what you said or that you even said anything at all.
- Dial the customer service number, (888) 233-4813. This customer service number is toll-free. There will be no charges incurred on your phone bill for making this call.
- Press zero at the first voice prompt. You must have a touch tone keypad for this option. Pressing zero will let the system know that you want to reach a real person at Verizon customer service.
- Press zero at any following voice prompt. As many phone companies change and update their voice systems, you may find that there are more prompts than usual. In this case, just continue to hit zero on your touch tone keypad to have the service recognize that you want to talk to a real person at Verizon.
- Wait for the Verizon operator. Once the system has connected you, the wait can be anywhere from one to five minutes depending on the amount of callers ahead of you. The bottom line is that you will reach a real person at Verizon after the wait.
The reviews of these steps located at the link below show that for many people the wait was less than one minute. A live customer service agent was available for the person to speak with. In many cases, the real person at Verizon that was reached had general knowledge of how to handle issues without transferring to a different department. Keep in mind that when trying to reach a real person at Verizon or at any other company, it is hit or miss if that person will be able to help you. In general, if the person you reach cannot help with your issue, he can transfer you to another real person who can. Remember, if the issue is complicated or related to billing, get the person's name you are speaking with so that you have a record of the date of the call and who you spoke to.