Knowing how to troubleshoot PS3 internet connection problems can save you a massive amount of time when your internet stops functioning. The PS3 offers a nice variety of online options, such as downloadable content and game demos, so being unable to connect to the internet through your PS3 is no good. The good news is that fixing internet connection problems on the PS3 is relatively simple; due to all PS3s being the same, it can only be one of a few problems.
To troubleshoot PS3 internet connection problems, you will need the following:
- Access to your router
- CAT5 ethernet cable if the connection is wireless
- Make sure your router is connected to the internet. The best place to look first is the source of your internet connection to the PS3. Make sure all the lights on the router that are relevant to the PS3 are on; these can include the wireless broadcast light, the power light or the light relegated to the ethernet cable that connects to your PS3. If the wireless light is off, go into the router settings and make sure it is set to broadcast. The power light should be obvious; turn the router back on if its off. If that does not work, its broken. If the ethernet port light is not working, plug the cord into a different slot.
- Turn on your PS3 and go to the systems option, then scroll down to network settings. Click on internet connection settings. Go through the ensuing steps to make sure your internet connection from your router is logging on to the PS3. Usually, the PS3 can detect this itself. It will detect both wired and wireless connections available. If using wireless, you will need the WEP key to connect to the internet.
If you still cannot connect to the internet through your PS3 after doing these steps, check your computer to see if you can get on the internet. If so, there may be a problem with your PS3's ethernet port if wired or the PS3's wireless card if wireless. Some ISPs may block certain things from connecting to the net, so calling them up would also be a good idea as a last resort.