Ipod Touch Troubleshooting
IPod Touch troubleshooting is recommended if your iPod Touch is not working properly. The iPod Touch is an expensive piece of electronic goodness, so when it is not working, there is a huge problem. Apple has a nice cheat sheet of all the possible iPod Touch troubleshooting steps that you can take in case of an Apple emergency.
- Check the iPod Touch software version. The iPod Touch may not work correctly if the software version is not current. Click “Home” to return to the Home Screen. Select "Settings," then scroll down to “General” and select it. Click on “About.” Your software version will be listed in the “About” menu.
- Check the battery charge and power source. Check to be sure the charger is plugged in and the outlet is working. If the iPod is plugged into a computer, check to make sure the computer is on and not in sleep mode. USB 2.0 ports are the only ones that will work with the iPod Touch, so verify that the USB ports are correct. Are you using a FireWire adapter? FireWire adapters do not work with the iPod Touch.
- Power cycle iPod Touch. Power cycling is one of the most important iPod Touch troubleshooting methods. Turn the iPod Touch off by pressing and holding the “Sleep/Wake” button. A red slider will appear, slide it and your iPod Touch will turn off. Press and hold the “Sleep/Wake” button again to turn the iPod Touch back on. The Apple symbol should appear.
- Reset iPod Touch. Resetting is also an important iPod Touch troubleshooting step. With the iPod Touch turned on, press and hold the “Sleep/Wake” button and the “Home” button at the same time. Both buttons should be held for about ten seconds. Let go of both buttons when you see either the battery symbol or the Apple symbol.
- Clean touchscreen. The touchscreen of the iPod Touch tends to get very dirty from repeated use. Use a microfiber cloth to clean the screen thoroughly if the screen is not responding to touch.
- Check headphone port. Items can be clogged in the headphone port causing the iPod Touch to lose sound. Also, make sure the headphone jack is inserted correctly.
- Check USB cables for correct insertion. An incorrectly place USB cord can cause the iPod Touch to not work correctly. Make sure all cords are Apple approved, inserted correctly, and free from any damage.
- Restore iPod Touch. The last possible step you can do for iPod Touch troubleshooting is restoring the iPod. Restoring the iPod Touch deletes all data and settings. It will restore your iPod back to factory settings. Connect your iPod to your computer using the USB cord. Select your iPod under “Devices” in iTunes. Select “Summary”, and lastly “Restore”. When iTunes asks if you would like to back up, select "Back Up". Click "Restore" and your iPod Touch will be back to factory settings.