Old Navy Return Policy

Returning things to a store can sometimes be a hassle so if you shop at Old Navy you may want to learn all about the Old Navy return policy so that you can be prepared to have everything in order. Like all stores, it is imperative to learn about the Old Navy return policy because you don't want to get stuck with an unwanted item. Here is information on the Old Navy return policy for in-store returns.

  1. Return limits. You can only return items up to 90 days of the purchase date. If it is three months and a day after you purchased the time you are out of luck so be sure to check your receipt if you want to take an item back because the Old Navy return policy is very specific on dates.
  2. Receipts. If you have an item to return without a receipt, keep in mind that you will receive a check by mail instead of an immediate refund or store credit. This check will also be in the amount of the item's price at the current time so if it goes on sale and you lose your receipt you'll get the lower amount.
  3. Checks. Any merchandise paid for by check will be issued a check by mail for the refund as long as it is over $5.00. This includes items paid for by paper check and by e-checks, which are checks that are immediately withdrawn from the bank.
  4. Gifts. If you have a return that was a gift and you have a gift receipt, the Old Navy return policy states that you will be issued a store credit in the form of a gift card. You cannot exchange the returned item for cash. You can however, exchange the item for another item.

If there is one thing to learn from the Old Navy return policy it is to keep your receipt. If you want your money back it's in your best interest to pay cash or use a credit card and always keep that receipt on hand.

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