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Wordpress Help

By: Chris Ciolli

Break Studios Contributing Writer

Whether you can't post, or pictures aren't loading correctly, stop screaming and yelling at your computer, take a deep breath and get much needed help with your Wordpress blog or website. Wordpress may give you a headache sometimes, but there's a lot of help available online on Wordpress' two main sites: wordpress.com and wordpress.org. If that doesn't do it for you, pop an aspirin and go through some easy troubleshooting tips. If all else fails, call in the troops, i.e., that techy friend of yours who speaks html code (and Klingon) fluently.

  1. Determine if you have a wordpress.org self-hosted site, or a wordpress.com site hosted by wordpress.com. Hint: if your site ends in wordpress.com, you have a wordpress.com site.
  2. Figure out what's not working. Don't just scratch your head and act confused, think, what's different? Are you unable to save changes to a page or post, are pictures or videos loading incorrectly? The first step is putting a name to what is happening. 
  3. Read through Wordpress' documentation at Wordpress.org (or Wordpress.com, if you have a wordpress.com site). There may be some official information from Wordpress about the problem you're having. 
  4. Read through all of the Wordpress Getting Started resources as well. The information you need to resolve your issue may be included in advice about writing posts or Frequently Asked Questions. And even if the info doesn't help with your current problem, it may be useful for the future.
  5. Head to Wordpress's online support forum. Check out the information (in English or Spanish, we recommend the language you understand the best for these kinds of activities). 
  6. Do a Wordpress.org search for what's happening on your site. Inclufe the name of your wordpress theme (this information is in the theme area of your Wordpress dashboard), if you're using one. 
  7. Read through the advice by other Wordpress users. Ignore any suggestions to dip your laptop in sacred table wine, or go to strange websites for help.
  8. If there are no posts that relate to your specific problem, post a detailed question about what exactly is going wrong, with what theme, and what version of Wordpress installed. Wait a few days to see if anyone responds.
  9. Try out any (reasonable) advice from other Wordpress users. Don't forget to save changes after updating, and then view the website to see if the changes resolve your problem. Try out one tactic at a time.
  10. If all else fails, contact the support team on Wordpress.com with a specific question about how to resolve your technical difficulties. Who knows, they may even be able to help.
  11. Have a friend that's a programmer or Wordpress expert? Give them a call and explain your problem. Bribe them into helping you, it'll still be cheaper than hiring a professional to tell help you with your Wordpress site. 
  12. Here are some general troubleshooting tips that may resolve your problem:
  • Reinstall wordpress (after backing up your content)
  • Update to the most recent version of Wordpress
  • Update all plugins
  • Remove plugins, one by one, examining your website after each change to see if any of the plugins you are using are causing the problem.
  • Check out your website in different browsers. Are the problems in only one browser? If so, the problem could be with a theme that's only optimized for certain browsers.
  • Reinstall and update to the most recent version of your Wordpress theme.
  • Change to a Wordpress theme optimized for all of the browsers you use. 
  • Update and reinstall your browsers (sometimes websites don't load correctly because your browser is out of date).
  • F.Y.I., wordpress.com doesn't allow free wordpress.com hosted accounts to post ads unless you've applied to their 50/50 ad-revenue splitting program for blogs with 25,000 views or more per month. If Google Adwords or Chitika is what's not working, they won't work unless you upgrade to a self-hosted account.
Posted on: Jun. 29, 2011